FAQs

Products and Services

We specialize in non-edible and edible cake supplies, including cake boards, boxes, decorating tools, molds, chocolate, slabs, sugar paste and packaging. We also offer seasonal and trendy items to inspire your creativity.

Currently, we focus on non-edible celebration essentials. However, we continually expand our product range to meet our customers' needs.

Yes! We provide wholesale options for professional clients, including chefs, bakeries, restaurants, and hotels. Contact us for more details on bulk orders.

Shipping & Delivery

We primarily ship across the UAE and the Middle East. If you are outside this region, please contact us to discuss shipping options.

Delivery typically takes 2-5 business days within the UAE. For other regions in the Middle East, shipping times may vary.

Shipping costs are calculated at checkout based on your location and order size. Free shipping may be available for certain orders—check our promotions for details.

Returns & Exchanges

Yes, you can return or exchange items within 7 days of purchase. Items must be unused and in their original packaging.

Simply contact us at support@cakebox.me with your order details, and we’ll guide you through the process.

Yes! Once your order is shipped, you will receive a tracking number to monitor its progress.

Orders & Payments

We accept Cash On Delivery and bank EFT.

Absolutely! We cater to chefs, bakeries, and businesses with wholesale options. Contact us for customized pricing and details.

Customer Support

You can reach us via email at info@cakebox.me or call us at +971506763697 during business hours.

Feel ree to also visit our walk in retail store to see items on display.

Location: No.16 (Gate 2), Red Crescent Warehouse - 6th St - Dubai

No, we are an online-only store, ensuring convenience for all your shopping needs.